This is an English translation of the Ukrainian original, provided for convenience. If the two versions differ, the Ukrainian version prevails.
1. General provisions
1.1. This Policy describes when and in what amount Pavlo Viacheslavovych Stoichev, an individual (“Vikonce”, “we”) refunds money paid for access to the Vikonce service (the “Service”). It supplements the Terms of Use.
1.2. Access is paid in advance for a month or a year. The first 7 days of use are free, so the Service can be tried before any payment.
2. Full refunds
We refund the full amount if:
- you paid twice for the same period or more than the invoice stated: we refund the excess;
- the payment arrived, but through our own fault we did not launch the Service for your business;
- we stop providing the Service to you for reasons other than your violation of the Terms of Use: we then refund the cost of the whole unused paid period.
3. Monthly payment
3.1. A paid month is not refunded: after you cancel the subscription, the Service works until the end of that month, and the next month is not charged.
3.2. The same applies to an additional payment in the middle of a month for an extra specialist or a more expensive plan: it applies until the end of the paid period and is not refunded.
4. Annual payment
4.1. If you cancel an annual subscription, we refund the cost of the full unused months: the amount paid minus the cost of the months used, counting the current month as a whole month, at your plan’s monthly price.
4.2. Example. The annual payment for the “Max” plan is 16,900 UAH, and the monthly price is 1,690 UAH. You cancel the subscription in the fourth month: 4 months are used, worth 6,760 UAH, and 10,140 UAH is refunded. The Service works until the end of the fourth month.
4.3. If the calculation gives zero or a negative amount (the annual discount has already been used up), no refund is made.
5. What is not refunded in money
5.1. If, through our fault, the Service was unavailable for more than 24 hours in total during a paid month, we extend the paid period by the corresponding number of days (clause 7.2 of the Terms of Use). Such downtime is not compensated in money.
5.2. No refund is made if access was terminated because of a violation of the Terms of Use (section 4 of the Terms).
6. How to request a refund
6.1. Write to us at vikonce.support@ukr.net or in the bot @vikoncestartbot (the “Написати людині” button, “Talk to a person”). State the business name, the date and amount of the payment, and the reason for the refund.
6.2. We review the request within 5 business days and tell you the decision and the amount.
6.3. The money is returned by the same method and to the same card or account the payment came from, within 14 calendar days after approval. When it reaches your card also depends on your bank.
6.4. Refunds are made in hryvnias (UAH). We withhold no fees; we do not compensate your bank’s fee, if any.
7. Changes to this Policy
We may change this Policy. A period already paid for is governed by the version in force on the day of payment. The current version is published on this page with the date of the last update.
8. Contacts
vikonce.support@ukr.net, +380 95 560 36 71.