Skip to content

Terms of Use

Version of 14 October 2026

This is an English translation of the Ukrainian original, provided for convenience. If the two versions differ, the Ukrainian version prevails.

1. General provisions

1.1. These Terms of Use (the “Terms”) set the rules for using the Vikonce service (the “Service”). The owner of the Service is Pavlo Viacheslavovych Stoichev, an individual (“Vikonce”, “we”).

1.2. The Service is an AI receptionist for businesses in messengers. It includes:

  • the website vikonce.org;
  • demo bots in Telegram where the Service can be tried without connecting;
  • the start bot @vikoncestartbot, through which a business applies, connects and pays for access;
  • businesses’ Telegram bots that answer their clients and book them for services;
  • businesses’ online booking pages at booking.vikonce.org;
  • the admin panel in Telegram and the web admin panel admin.vikonce.org for the business owner and staff.

1.3. In these Terms:

  • Customer means a business (a sole proprietor or a legal entity) that has connected the Service or applied to connect;
  • Staff member means a person to whom the Customer has given access to the admin panel;
  • Customer’s client means a person who writes to the Customer’s bot or books on its online booking page;
  • User means any of the above, and also a website visitor.

1.4. By using the Service, you agree to these Terms and to the Privacy Policy. A Customer agrees to them when submitting an application in the start bot. If you do not agree with the Terms, do not use the Service.

1.5. How we process personal data is described in the Privacy Policy, and what data is stored in your browser is described in the Cookie Policy.

2. For a Customer’s clients

2.1. The bot and the online booking page belong to the business you write to or book with. That business provides the service and is responsible for its quality, price, schedule and whether the visit takes place. Vikonce provides the business with a technical tool and is not a party to your arrangement with it.

2.2. The replies of the bot and of the AI assistant on the online booking page are generated by an artificial intelligence model based on information provided by the business. They may be inaccurate. If a reply matters to you, check it with the business: the bot can hand the conversation over to a human.

2.3. The bot does not give medical, legal, financial or other professional advice and does not make diagnoses.

2.4. A booking can be made, moved or cancelled only by your own action: a confirmation in the chat or a button on the page. You can cancel or move a booking yourself no later than 30 minutes before the visit; after that, contact the business directly.

2.5. A “My booking” link opens the bookings made through it. Do not share it: whoever has the link can move or cancel those bookings.

2.6. Do not book in someone else’s name or with someone else’s phone number without that person’s consent, and do not make bookings you do not intend to attend.

3. For Customers and Staff members

3.1. The Service is intended for business activity. By submitting an application, the Customer confirms that it uses the Service for its business.

3.2. Connecting. The Customer applies in the start bot and creates two bots in its own Telegram account, one for clients and one for the admin panel. The bots belong to the Customer. Deleting the bots or changing their settings in Telegram may stop the Service.

3.3. Business information. The Customer provides accurate information about its services, prices, schedule, specialists and addresses and keeps it up to date. The bot tells clients exactly this information, and the Customer is responsible for its content.

3.4. Clients’ personal data. For its clients’ data, the Customer is the controller, and Vikonce is a processor that processes it only to provide the Service (section 2 of the Privacy Policy). The Customer ensures the lawfulness of such processing, in particular by informing its clients about it and about the use of an automated assistant.

3.5. Access. The Customer decides which Staff members get access to the admin panel and with what rights, and is responsible for their actions. Sign-in details must not be shared with other people. If you suspect that someone else has used your access, tell us at vikonce.support@ukr.net.

3.6. Supervising the bot. The Customer can review the bot’s conversations with clients in the admin panel at any time and continue the conversation in person. We fix bot errors that the Customer reports within a reasonable time.

4. What is prohibited

When using the Service, you must not:

  • send unsolicited messages (spam), advertising without the recipients’ consent, fraudulent or misleading messages through the bots;
  • distribute unlawful content or use the Service for activities prohibited by the laws of Ukraine or by Telegram’s rules;
  • try to access other people’s data, accounts, another Customer’s admin panel or the Service’s infrastructure, bypass access restrictions, or test the Service for vulnerabilities without our written consent;
  • load the Service with automated requests, create fake bookings, or bypass the “I’m not a robot” check and request rate limits;
  • make the AI model act against its purpose, in particular demand offensive or unlawful content from the bot;
  • copy, modify or resell the Service or any part of it.

5. Trial period, payment and termination

5.1. A new Customer gets 7 days of free use. During this period the plan and the number of specialists can be changed at no extra charge. If access is not paid for after the trial period, the Service is paused immediately (as described in clause 5.3).

5.2. After the trial period, access is paid in advance for a month or a year at the prices published on vikonce.org on the day of payment. A year costs the same as 10 months. Each specialist beyond those included in the plan costs 150 UAH per month. The start bot sends the payment details or a payment link; access is extended once we confirm that the funds have arrived.

5.3. If the paid period has ended and the next one is not paid, a 7-day grace period applies. After it, the Service is paused: the bot tells clients that online booking is temporarily unavailable and gives the business’s phone number; the admin panel keeps working. After payment, the Service resumes with all data.

5.4. The Customer can cancel the subscription in the start bot at any time. The Service works until the end of the paid period and is then paused.

5.5. If the Service has been paused for 30 days, after cancellation or without payment, we remove the Customer’s bots from our server and delete the database with its clients and bookings and the encryption keys. We warn the Customer 3 days before deletion. An export of the data (client base, bookings) can be requested before deletion by writing to vikonce.support@ukr.net.

5.6. Refund terms are described in the Refund Policy.

5.7. We may change prices by notifying Customers at least 30 days in advance. A new price does not apply to a period already paid for.

6. Suspension of access by us

6.1. We may restrict or terminate a User’s access to the Service if the User violates section 4, threatens the security of the Service or other people’s data, or if the law requires it. We tell the Customer the reason, unless this is prohibited by law or would harm an investigation.

6.2. If we stop providing the Service to a Customer for reasons other than its violation, we warn the Customer at least 30 days in advance and refund the cost of the unused paid period.

7. Availability and liability

7.1. We make reasonable efforts to keep the Service running around the clock but do not guarantee uninterrupted operation. The Service depends on Telegram, hosting and AI model providers whose outages are beyond our control. We notify Customers in advance of planned work that may interrupt the Service for more than an hour.

7.2. If, through our fault, the Service was unavailable for more than 24 hours in total during a paid month, we extend the paid period by the corresponding number of days at the Customer’s request.

7.3. The Service is provided “as is”. We are not liable for lost profits, for the content of information provided by the Customer, for the actions of the Customer’s clients, for the quality of the Customer’s services, or for outages of third-party platforms.

7.4. Our total liability to a Customer is limited to the amount it paid for the last paid month.

7.5. No one is liable for failures caused by force majeure, in particular martial law, hostilities, power or communication outages, or actions of public authorities.

8. Intellectual property and data

8.1. The rights to the Service, its program code, design, website texts and the name Vikonce belong to Vikonce. A User gets the right to use the Service for its intended purpose, for the term and within the limits of these Terms.

8.2. The information the Customer enters into the Service, as well as its client base and bookings, belong to the Customer. We use them only to provide the Service.

9. Changes to the Terms

We may change these Terms when the Service or the law changes. The current version is always published on this page with the date of the last update. We notify Customers of material changes in advance in Telegram or by email. Continuing to use the Service after a new version takes effect means agreeing to it.

10. Governing law and disputes

10.1. These Terms are governed by the laws of Ukraine.

10.2. We try to resolve disputes through negotiation: write to us at vikonce.support@ukr.net. If no agreement is reached, the dispute is resolved by a court in accordance with the laws of Ukraine.

11. Contacts

vikonce.support@ukr.net, +380 95 560 36 71, the bot @vikoncestartbot (the “Написати людині” button, “Talk to a person”).